Effective 1/1/2014
Thank you for choosing WindshieldWipers.com. Here's our shipping policy to guide you through the delivery process.
Processing Time:
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
- Free Shipping: For orders over $40
- Flat Rate Shipping: $5.95 for orders shipping to the Continental United States.
International Shipping:
We offer international shipping to the following countries: Canada & Mexico.
International shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WindshieldWipers.com is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Status:
When your order has shipped, you will receive an email notification from us, including a tracking number to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at service@windshieldwipers.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges:
Please refer to our Return Policy. We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged, please email us at service@windshieldwipers.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.